By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This post concludes our four-part series about the exchange program designed to improve the sponsorship experience. Read the series.
Our weeklong exchange program for sponsor relations managers in the Americas opened the door to in-depth conversations on policies, practices, processes, operations and cultures. Each sponsor relations manager now has an action plan to implement a promising practice gleaned during the exchange.
Here are some of their final reflections on the experience:
Ana Handrez, of Honduras, who visited Mexico: In the 19 years I have worked with ChildFund, this was my first time visiting another country specifically to discuss sponsorship issues and experiences. I was very surprised to see the engagement and initiatives from ChildFund Mexico’s local partner organizations. They knew their policies very well, and they were very proud to share their ideas of engaging children in sponsorship activities. It was amazing! The visit was worth every single day.
Valeria Suarez (Mexico): Ana’s visit was an enriching experience for Mexico’s office and especially for the sponsorship team. The national office and field sponsorship staff realized that even though each country has “particularities,” both share similar conditions, processes, histories and results. We enjoyed showing Ana how things are done here in Mexico, how sponsorship processes and visions have changed in the past few years, and how results have started to be achieved. We learned from her how processing times should be improved to continue enhancing the sponsorship experience, and Ana learned from us how creativity and working closely with children can provide better information for sponsors.
Cynthie Tavernier-Jervier, of the Caribbean, who visited Guatemala: This week makes me want to continue to make the sponsorship position more and more effective. I realized again how important the part that we play in programs actually coming to fruition to meet the needs (educational, social, health) of the less fortunate of our countries. So, a wonderful thing about my job is helping to bring benefits to less fortunate children and families and making a difference.
Diana Benitez (Guatemala): The exchange is an opportunity to know in situ the sponsorship processes. I see this experience as very exciting and enriching. Although Dominica and Guatemala have very different contexts, the sponsorship processes are similar. This exchange will impact our work going forward.
Dov Rosenmann, of Brazil, who visited Bolivia: This was an opportunity to reflect on our current practices and identify key areas of improvement for immediate implementation. I consider myself a beginner in sponsorship management in ChildFund, and being in Bolivia with an experienced team is, for me, a unique chance to directly ask questions and take in knowledge. On the other hand, I hope I was able to share with my Bolivian peers more about Brazil’s experience in managing sponsorship. As for what has been the best part of the exchange, for me it was seeing the youth participation at the local level and learning about Bolivia’s communication corners. Both were very inspiring and definitely an initiative to be multiplied in other countries.
Rosario Miranda (Bolivia): My expectation was to learn by comparing processes and seeing opportunities of improvement. Both national offices have similar interests and efforts toward integrated sponsorship and program activities to contribute to children’s development. Having Dov visit our national office and four local partner organizations was a wonderful educational exchange experience. We were able to compare operations and provide valuable information to improve each other’s sponsorship processes and developmental activities with children.
Santiago Baldazo, of the United States, who hosted Ecuador: This was a great experience. Although in planning for the week, we assumed that discussing sponsorship processes when both countries were already very familiar with the procedures would be somewhat tedious. But, while we shared the “how” of the sponsorship processes, it was very valuable for us to have the opportunity to discuss the “why” as well.
Zoraya Albornoz (Ecuador): Staff in both offices work hard to give children the chance of better opportunities for their lives. Through this experience, I was able to better understand the way other offices work and realize the good things we have in our own operations as well as the importance of working closer to the local partners. In the daily work we lose the real perspective of our strengths and weakness. I saw that we have some things that can be improved in order to reach our goals.
Learn more about all of the countries where ChildFund works around the globe.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This is the third of four posts about the exchange program and our work to improve the sponsorship experience. Read the series.
It’s not exactly easy to have someone come to your office and watch your every move. You could feel like an exotic specimen under a microscope. But when it’s one of your own colleagues from another country who is coming to learn and share equally, it’s a little less intimidating and turns into an opportunity to grow professionally and personally.
For this exchange, Santiago Baldazo, sponsor relations manager for ChildFund’s U.S. programs, hosted Zoraya Albornoz of Ecuador. They traveled together to our South Dakota office; Santiago is based in Texas.
Through discussions with Zoraya, Santiago says he learned a great deal about how Ecuador’s team partners with local communities and partner organizations to build common understanding about goals and expectations of sponsorship and other ChildFund-supported programs. “ChildFund Ecuador has a lot of faith in its very intricate network, which helps the communities become more empowered,” Santiago says.
He is now eager to replicate some of the child-friendly forms and materials that Ecuador uses in community orientations, child enrollment and child letters to sponsors. And Zoraya learned about how the U.S. team is maximizing technology to improve response time with their area offices and local partners. She plans to discuss with her team how to use technology to be in closer contact.
Of course, along with the professional observations, there were cultural ones as well. “It was interesting to see how both countries have indigenous populations that have historically been suppressed, repressed and oppressed by others and how the populations have responded to that,” Santiago notes. “In Ecuador, it seems it has given them the opportunity to raise their concerns, their voices and their solidarity as a people.”
The exchange was a great experience, Santiago reports, filled with opportunities to learn, grow and improve practices. In fact, he notes, “Having a shadow this week felt more like having a mentor, and that is primarily due to our visitor – her experience and knowledge and her personality and support.”
Zoraya was equally appreciative: “In the daily work, we lose the real perspective of our strengths and weaknesses. I saw that we have some things that can be improved in order to reach our goals.”
Tomorrow: In their own words.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This is the second of four posts about the exchange program. Read the series.
We asked Cynthie Tavernier-Jervier, sponsor relations manager for ChildFund Caribbean, to share some stories about her exchange experience in Guatemala: what she hoped to learn beforehand, what she encountered during the exchange, and which practices she wants to implement in her own office.
Before the exchange, Cynthie was excited about the opportunity but also concerned that she might not be able to apply many lessons at her home office, which works with children in Dominica and St. Vincent. ChildFund Caribbean has about 6,500 enrolled children spread across the two islands, whereas ChildFund Guatemala is almost three times the size, with 18,500 enrolled children.
“I expect to be dazzled and overwhelmed because of the size of the office that is hosting my visit,” Cynthie said before the trip. “I am most concerned that due to the size of my office, I will not have anything to contribute to that large office.”
But on arrival, she learned that every ChildFund office, regardless of size, language or culture, has something to share and also something to learn. Cynthie noted later that it was important “not to be intimidated since difficulties and sometimes even frustrations can be encountered by all, and solutions suiting those situations can be found and successfully applied — sometimes even done as a team.”
Cynthie spent a few days in the national office in Guatemala City, as well as two days in the field, visiting local partner organizations that work with ChildFund and, of course, interacting with the children we serve.
Along the way, Cynthie and her hosts discussed processes like sponsorship department structure and roles, orienting families to ChildFund’s programs, child enrollment, children’s letters to sponsors, communication methods, handling of monetary gifts from sponsor to child, youth communication teams and the integration of sponsorship and program activities.
In return, Cynthie gave a presentation to the entire Guatemala senior management team (including the national director and the leaders of programs, sponsorship, finance and human resources) about operations, processes and programs in ChildFund’s Caribbean office in Roseau, Dominica.
What was the most important thing Cynthie learned? Providing more child-friendly resources to the local partners to share with children as they write to their sponsors, she says, after observing how these tools make letter writing more engaging.
So, the first thing Cynthie wants to do upon her return to the Caribbean is “make the correspondence fun and colorful, friendly and easier for children, so as not to make it a chore.”
As for the unexpected, Cynthie says she was surprised to learn that in Guatemala many of the programs and daily activities in the communities are carried out in indigenous languages, not Spanish.
In the field, there are many different languages spoken by the indigenous people, and some don’t speak Spanish, she says. “Some of the people wear specific cultural dress and no other, unlike in my country, where the cultural dress is worn only during certain months (or during traditional activities).
I was also surprised that children of about four or five years were working in the fields on a weekday, especially since school was in session.” So she spent time discussing how Guatemala is seeking to address child labor issues.
The exchange visit to Guatemala resulted in several professional and personal gains, Cynthie says. “Basically, this week makes me want to continue to make the sponsor relations position more and more effective.”
Tomorrow: From Ecuador to South Dakota.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This is the first of four posts about the exchange program.
In every ChildFund national office, there is one person who is responsible for enhancing the sponsor-child relationship. This person relies heavily on a team of staff and volunteers throughout the country to ensure every process and procedure is followed to identify children for enrollment, gather photos and biographical information to send to potential sponsors, oversee the exchange and translation of hundreds of thousands of letters, deliver monetary gifts, and respond to sponsor inquiries about children, programs and ChildFund in general. These people are the unsung heroes of the sponsorship process: They are sponsor relations managers.
The Americas region, which serves children in nine countries, is committed to improving sponsor relations, helping children and sponsors connect, and building the expertise of our staff. Our sponsor relations managers do a great job, but there is always room for improvement and learning. By investing in our sponsorship staff both professionally and personally, we hope to improve the sponsorship experience for children, families, communities and sponsors.
This year we decided to take the learning experience out of a meeting/conference setting and move it into the field, where sponsorship processes and experiences are more relevant and exciting. So, we created an exchange program. Over the course of one week, four of our regional sponsor relations managers visited a regional counterpart to share and learn from each other. Brazil’s manager went to Bolivia; the Caribbean manager went to Guatemala. Ecuador’s manager went to the United States, and Honduras’ manager went to Mexico.
With these visits, the managers aimed to learn firsthand how other sponsorship departments are organized and how operations are managed. Each exchange was to cover several topics: structure, staffing, volunteer motivation, orienting families to ChildFund programs, children’s self-expression, translations/communications, letter timeliness and so on.
We also hoped to open new channels of communication between the offices, encouraging peer-to-peer mentoring and exchanging best practices and other lessons. Also, each participant would gain a more global perspective — similarities and differences in culture, children and communities. In the end, we hope the exchange will help us unify who we are as ChildFund and as a dynamic and multicultural region.
This week we will be sharing reflections from sponsorship managers who participated in the exchange.
By Ya Sainey Gaye, ChildFund The Gambia
A group of 37 formerly sponsored children — now young adults — have formed an alumni association in The Gambia. They hope to increase awareness of ChildFund’s sponsorship program at a community level, as well as ChildFund-supported projects that improve education, early childhood development, health care and other needs.
“To ChildFund The Gambia, I have to say that you have indeed restored and nurtured the hopes and aspirations of over 20,000 people in this country through your sponsorship program, which all of us here today benefited from,” said Alieu Jawo, who was elected chairperson of the alumni group. “This is indeed a divine investment.”
Alieu, who is now 35, runs a graphic design and printing company, owns a general merchandise brokerage and serves as a shareholder and director of an insurance firm.
“My inclusion into the sponsorship program brought hope and joy to me and my entire family,” Alieu said, “as it was a serious nightmare for an ordinary farmer like my dad and any other average farmer to be able to send his or her kid to high school. There were no good ones around my village or region.”
But with the help of his ChildFund sponsor, who paid his school fees above and beyond the monthly sponsorship, Alieu was able to excel at primary school and continue his education. Other alumni echoed Alieu’s story.
“I was privileged because it gave me the opportunity to continue my education,” said 30-year-old Fatou Bojang, who received shoes and medical supplies too. “That meant less worry and burden on my parents.”
ChildFund The Gambia hosted the forum to formally launch the alumni association in Bwiam. Participants received a briefing on ChildFund’s organizational structure, a refresher on its mission and overviews of ChildFund’s five-year strategic plan and The Gambia’s strategic plan.
Equipped with a better understanding of ChildFund’s operations in The Gambia, the group drafted a constitution and nominated candidates for an executive board. Then the members cast votes.
Staff from ChildFund’s national office challenged the participants to continue to make time for the alumni association, to work in their communities and to assist ChildFund as partners to promote child development and protection. The alumni, who well recall what sponsorship means to them, expressed optimism for the future.
“My enrollment in ChildFund sponsorship program really did contribute to what I am today,” noted Demba Sowe, 37. “I am now a father of five and an interpreter at the judiciary of The Gambia.”
By Tassia Duarte, ChildFund Brazil
Fifteen-year-old singer-songwriter Gracie Schram, along with the team from ChildFund LIVE! partner Girls of Grace, made a visit this month to visit ChildFund’s programs in Brazil, where Gracie sponsors a 1-year-old girl.
Gracie and representatives from Girls of Grace, which holds conferences across the United States aimed at teen girls, went to our programs in Vale do Jequitinhonha and Belo Horizonte in mid-June. They captured footage for a video to use at their conferences to promote sponsorship through ChildFund, which supports the events.
In Medina, children welcomed their visitors with posters and songs, and everyone participated in a traditional round dance. Gracie played with the children and then met Jovelina, her sponsored child.
“I was actually happy, even though it’s such a hard thing to see,” says Gracie. “But it’s really cool that I’m going to be able to be a part of her future and allow her to have a better life that she wouldn’t have without sponsorship.”
In Medina, while visiting ASCOMED, ChildFund Brasil’s local partner organization, Gracieand a few Brazilian teenage girls made crafts, and she also sang for the children. The visiting team learned more about the activities children participate in that help them develop socially, and they saw a room specially designed for the children to write letters to sponsors.
In the rural outskirts of Medina, the team learned about conditions that were disturbing: families struggling to survive in houses with no bathroom or running water, living far from the closest bus station and with poor access to education and health care. “Being so close to the poverty makes it really real, and it forces you to really think about where and who you are,” Gracie says. “And to think that people need so many things like clean water and health care, it’s really hard to see that.”
In the region of Comercinho, the team met families that have benefited from ChildFund’s assistance. Water is scarce there because of drought conditions, and the little water available has not been healthy to drink.
ChildFund has worked to protect the nearby river, so animals don’t have access to the springs, which leads to pollution. Families are now able to channel clean water to their homes. Trained “water watchers” monitor the water quality and act to preserve it, a sustainable practice that will help their children’s futures, as will sponsors like Gracie.
By Ron Wolfe, ChildFund IT Project Portfolio Manager
In December 2004, as the Indian Ocean tsunami raced outward from the Great Sumatra-Andaman earthquake’s epicenter, the sea devastated the Sri Lankan coastline from the eastern city of Trincomalee to the western capital of Colombo. In the middle of this target stood Hambantota, a picturesque town on the island’s southern coast, which sustained devastation of a scale that is hard to comprehend.
Today, the visible scars of the disaster are primarily gone. The city has rebuilt, while much of the development has been relocated further inland. The children play, and civic life continues as it has for centuries. The tsunami, though, remains a part of the people’s identity.
A team from ChildFund headquarters was recently in Sri Lanka to deploy a new online tool called the Letter Translation Exchange (LTE). Its purpose is to facilitate the digitization of child and sponsor correspondence and reduce the time it takes to translate the letters. As part of the deployment process, we travelled from Colombo, the location of the ChildFund Sri Lanka National Office, to Hambantota to meet the staff in this district and the children we all serve.
After visiting the Hambantota Area Office, the team arrived at one of 12 zonal offices of the Ruhulu Wellassa Area Federation, ChildFund’s local partner organization in this area, tucked beneath a thick grove of cashew trees. Each Zonal Office in this district is led by a community mobilizer who manages 200 to 400 children participating in our programs.
On the day of our visit, a number of children were there playing with friends and family and writing letters to their sponsors, some of them writing in English instead of their native Sinhala. ChildFund is offering language skills programs through the local partner. “English is an important skill that the children are eager to gain,” said Dilrukshi Ruwanpura, ChildFund Sri Lanka’s sponsor relations manager. It was impressive to see the children combining some of the benefits they receive from sponsorship and one of the essential components of sponsorship itself: one-to-one communication.
The LTE is ChildFund’s first step in modernizing that communication between sponsor and child. National Office staff will scan letters to create PDFs, which will be uploaded into an online document system. Translators can then access the system at any time and from anywhere via the Internet to translate the letters. Once translated, each letter will be printed out and mailed to the addressee. ChildFund currently manages approximately 1.5 million pieces of correspondence annually.
The technology is meant to enable the staff to do their jobs more efficiently while reducing the time it takes for correspondence to travel back and forth. “As we become more familiar with the LTE, our workload and the workload of the local partner will decrease,” said Dilrukshi. This in turn should allow even more time for the staff within each ChildFund area to focus on programs for the children.
Future ChildFund technology projects will eventually carry this further by facilitating sponsor access to the digital correspondence and providing a way to respond electronically. First, though, the LTE will continue to be deployed to additional countries. The team went next to Honduras and will soon be in Ecuador to scale up the LTE even further.
As we spent the afternoon with the children in Hambantota, they continued to impress us. One group of youth worked together to create a regularly published newsletter called Dawn, writing articles, taking photographs and editing and laying out the content. Others are involved in job skills training, such as hotel management, construction or information technology. One young woman proudly displayed images of the art she had created for a solo exhibition in her community, with art supplies provided by ChildFund. All showed the promise of becoming fully engaged in the continuing effort to lift up their country and make a difference.
By Sharon Ishimwe, ChildFund Uganda
Fredrick’s family grew their own food in eastern Uganda, like many other families in their village. They used the food for their meals and sold the extra vegetables. It was enough to help the family get by, but the income was too low to send Fredrick and his six siblings to school.
Fortunately, Fredrick, who is now 21, gained a sponsor through ChildFund in 2000. He was able to go to school then; and, today, he’s on his way to becoming a mechanical engineer. For most youths, sponsorship ends in their teens, but some sponsors continue to assist when a young adult pursues higher education.
As a child, Fredrick went to Magombe Primary School.
“When I first went to school,” he says, “I felt hopeless because I didn’t see a bright future in education. My parents were poor. I didn’t think I’d reach this level of education.”
But Fredrick worked hard and completed school with top grades. By this point, he knew that he wanted to be an engineer. So he remained optimistic and focused.
The assurance he got from his sponsor, Kathryn, through letters and gifts gave him confidence and the hope that he could achieve his goal. When Fredrick finally sat for his A-level exams in 2012, he scored an outstanding 15 points in physics, chemistry, mathematics and economics. With such a stellar performance, Fredrick feels his dream has drawn even closer.
He’s also working to earn his own income. Fredrick received one heifer through a ChildFund project and used monetary gifts from his sponsor to purchase a second heifer. Over time, these animals have multiplied to seven, and with proceeds from the sale of milk and calves, he has bought seven goats. The milk from all these animals has been of great help to the family, as they sell it and also use some of it at home.
“This helped me realize I could reach my dream with even the little I have,” Fredrick says. He plans to start his engineering training in January 2014.
The family has also managed to build a semi-permanent house, which is a major step forward from the mud-and-grass-thatched house they lived in before.
“I thank ChildFund and my sponsor Kathryn for supporting me. I can now be an engineer,” Fredrick says.
By Erin Olsen, ChildFund Staff Writer
Last week, the United Nations released the Post-2015 Development Agenda, outlining the strategy for eliminating extreme poverty by 2030. The agenda is a continuation of the Millennium Development Goals (MDGs), set to expire in 2015, and includes recommendations from thousands of civil society organizations, businesses, governments and everyday people from more than 120 countries. The result is what the report calls a “bold yet practical vision” for the future of development.
It was exciting to see children at the core of the Post-2015 Agenda. Among the 12 goals outlined, eight specifically target children’s issues. At the forefront: violence against children, gender discrimination, job training and education for youths and prevention of deaths among children under 5 and mothers during childbirth.
Since the declaration of the MDGs in 2000, there have been many successes, particularly for children. According to UNICEF, more children – especially girls – are now attending primary school, maternal and child deaths have declined steadily. Malnutrition in children under age 5 is lower than ever. Globally, extreme poverty has been reduced by half.
Despite the successes, there have been some shortcomings, in part because the eight defined goals were not well integrated. Effective sustainable development requires a holistic approach. For example, combating malaria doesn’t just require supplying those at risk with pesticide-treated nets and medicines; it also requires tackling the root causes of poverty, like poor infrastructure in communities and inequality.
Addressing that lack of integration is a main focus of the Post-2015 Agenda. The agenda is driven by five “transformative shifts” that will help to meet the 12 goals to end poverty. Economic growth, universality, peace, global partnering and sustainability are all essential to meeting the goals by 2030. Each goal focuses on a particular sector such as gender, water and sanitation, health, food security, education and economics. These goals integrate and overlap, and ideally the success of one goal will lead to the success of another. It will require a pretty drastic global paradigm shift, but the payoff could be huge.
ChildFund’s programs are already ahead of the curve on many of these issues, and sustainability is at the heart of ChildFund’s mission. Our integrated, sustainable approach tackles root causes of poverty and focuses on holistic programs. For example, our Early Childhood Development programs incorporate maternal and child health, early education and nutrition, as well as addressing parenting techniques and preventing violence in the home.
You can play a part in eradicating poverty and helping children in need by Sponsoring a Child, and supporting ChildFund’s efforts to provide innovated, integrated programs to help children throughout the world.
By Meg Carter, ChildFund Sponsorship Communication Specialist
This is the final in a series of blog posts with suggestions for writing to the child you’re sponsoring through ChildFund.
Older children offer us a rare opportunity to learn not only about another culture, but also of the difficulties these youth face as excluded or vulnerable members of society. Teenagers are developing critical thinking skills and opinions of their own. Your encouragement of their hopes and dreams is particularly valuable at this stage of their lives.
If you have teenage children or grandchildren of your own, consider asking them to correspond with your sponsored child. Youth share similar problems and concerns regardless of their backgrounds and can easily forge common bonds across cultures. And what better way to demonstrate the importance of giving back?
We are very excited to meet you! We are twins named Sarah and Courtney, and we live in Boston, Massachusetts. We are sophomores in high school, and this year we have an exchange teacher from Ethiopia for art class. His name is Tesfa. He has been telling us all about his life in Addis Ababa and showing us the pictures he painted of your country. It is so beautiful! We convinced our father to sponsor a girl in Ethiopia and he agreed, provided we would be the ones to write to you. No problem!
About our family, our father teaches math at the high school. He gave us a Sudoku chart to send to you. Do you have number puzzles at your school? Our mother is a works at a hair salon – she’s great at cutting and styling hair. We also have a little brother, but he’s only interested in video games.
We’re planning to go to university in Boston in a few years, but we won’t be studying math. Right now we’re busy spending our free time listening to music, dancing and texting with our friends. We love to cook, so we might open a restaurant when we graduate. Our favorite foods are pizza, fish tacos and cupcakes. Here’s a photo of us at our birthday party, eating pizza.
We hope you’ll write to us and tell us something about your family and your school. What are your favorite subjects? What do you like to eat and how do you spend your time with friends?
Sarah & Courtney Anderson
In subsequent letters, consider enclosing flat items like embroidery thread or hair ribbons (for girls), stationery sheets, poems or stories, a map of the United States and a map of the youth’s country, photographs or postcards. Other possibilities include traditional folk tales, Sudoku charts, flash cards with English vocabulary words (if the child is not an English speaker), photographs or postcards.
We hope you enjoy a fruitful and long correspondence with your sponsored child!