By Nicole Duciaume, Regional Sponsorship Manager, ChildFund Americas
Nicole recently visited our Mexico office, where she met with children in ChildFund programs. This week, she will be sharing highlights from her visit.
Gisela, 13, is the youngest of three siblings. Her parents sew soccer balls by hand for a living, a common profession in this rural community high in the hills of the state of Oaxaca.
It takes about 10 hours to sew one ball, which will bring 11 pesos (just a little less than US$1). With each parent making one ball per day, Gisela’s family of five must survive on less than $2 a day. Her parents’ hands are badly worn and blistered from pushing needles through the thick leather.
Though she already knows how to sew balls too, Gisela has other dreams for her future. When asked what she hopes to do one day, she replies with a coy smile that she would like to be a kindergarten teacher, not a ball maker. “I want to teach [children] to paint and about using vowels and how to write their names,” she adds.
Gisela is shy, but she describes herself as “friendly, respectful, intelligent, honest and affectionate,” noting that “these qualities are important for any human being and that, above all, we should treat others well.” She sees these qualities in her U.S. sponsors.
Often, Gisela receives letters from the teenage daughter of her sponsor family. Gisela has all of the family’s letters and photos safely tucked away in an envelope that she made just for this purpose. The envelope is labeled “Beautiful Details.” She has folded and refolded each letter so many times that the paper has worn thin around the crease marks. The photos are a little dog-eared at the corners, and you can see fingerprints all over the matte finish. These are Gisela’s treasures, and she keeps them well-guarded.
When Gisela’s U.S. friend was taking high school Spanish classes, she sometimes wrote in Spanish, which made Gisela smile because then she could read the letters without the usual translation from ChildFund Mexico’s national office. But since Gisela is learning some English in school, she also likes to try to read the letters in English to help her practice. Now, she can pick out words in the letters like “mother,” “father” and “blue.”
Her sponsor family wrote to Gisela about holidays in the United States like Thanksgiving, Halloween and Independence Day, as well as their daily lives: school, sports, dancing, pets and weather changes. These are all topics Gisela wrote back about as well, but sharing the traditions around Dia de los Muertos (Day of the Dead) instead of Halloween and Mexican Independence Day in September instead of the Fourth of July. In her community, there is a rainy season and a dry season, as well as basketball, volleyball and dancing at festivals. Gisela even has her own animals to look after: chickens, pigs and two dogs.
Through ongoing communication with her sponsor family, Gisela has gained happiness, confidence and a new understanding of a different world of possibilities. For much of the time we spent together, she was reserved and quiet, but when she spoke about her sponsor family, she was all smiles.
By Kate Andrews, ChildFund Staff Writer
Annet Amiret, 21, was sponsored through ChildFund while growing up in Uganda, a politically unstable country at the time. Today, she is studying to become a nurse. In this Q&A, Annet reflects on the value of having a sponsor.
Where did you grow up, and what was it like?
I grew up in a lot of different places. My family had to move from our village when I was 8 years old. I stayed behind to live with a neighbor because my parents wanted me to remain in the ChildFund program. Eventually I had to leave when I was 12 because war broke out. I went to live in Soroti town [in eastern Uganda] with various family members.
How many siblings do you have, and who raised you?
I had six siblings, but one of my older sisters passed several years ago. I’m the youngest of all my brothers and sisters. Because of the instability in Uganda, I was raised by various people, including my grandmother, auntie, older brother and neighbor.
How did your family make their living?
My father is a farmer. He grows peanuts and maize. My mother sells fish in the market.
How old were you when you received a sponsor?
I was 6.
Do you recall particular ChildFund programs that helped you as a child?
I remember my sponsor sent money for a uniform and books. I had no money for it, so it helped then. When I was 9, I received a cow and a few goats, which later helped me with secondary school. It helped me pay for tuition fees, books and after-school tutoring. Unfortunately the goats were stolen from our family during the war, but to this day we still have the offspring from that cow. We still get milk and breed the cows to sell.
My mum also used to attend meetings and training sessions. Some of it was to do with agriculture and farming practices.
I was 8 or 9 when ChildFund built new classrooms at our school and provided desks. I remember before we used to sit on the floor or study under the trees. When it rained, there were no classes.
What changes did you experience after being sponsored?
Sponsorship made life easier because I could remain in school. There were several children that I knew that weren’t sponsored who couldn’t always go. Things were difficult for them.
Do you have any fond memories of a letter or a gift from your sponsor? How did this person make your life different?
My sponsor never wrote a letter, but they did send money for school uniforms and books.
How long did you attend school, and what do you do now?
I’m studying to become a nurse now in Kampala [Uganda’s capital]. I do a combination of attending lectures and working on the wards.
What is your career goal?
I want to work in health care, because if you have your health, you can do anything. People here lack basic information about prevention of diseases, and I want to be part of the group that helps educate people.
Do you have a message for people who are considering sponsoring a child?
I would tell them to go ahead and sponsor. There are very many people with potential that need help to realize their goals. ChildFund gave me a strong foundation and helped prepare me for who I am today.
By Shawn Pennington, Vice-President of Artist Management at BBR Management
Shawn is a child sponsor and the manager of the chart-topping country duo Thompson Square, who partner with ChildFund’s LIVE! program.
I’m embarrassed to admit that my whole adult life I’ve always been “that guy” who would say things like, “Why do we send so much aid overseas? Why do all these celebrities spend so much of their time trying to help those in other countries when we have so much wrong in our own country?” For me, that all changed earlier this year when Thompson Square and I traveled to Lepaterique, Honduras, with ChildFund to visit the children whom we sponsor.
As many know, over the last couple of years, Keifer and Shawna Thompson of Thompson Square have proudly used their celebrity voice in all forms of media, and at every show they help bring awareness and attention to ChildFund International’s efforts to help children all over the world. In 2012, we made great strides in getting more children sponsored, but at the end of the year, as we began preparing for the current tour, we really felt that we needed to take the message up a notch. The only way to do that was to go into the field ourselves and see with our own eyes what these children are dealing with.
Due to an always insane travel schedule that Thompson Square keeps, it can be really hard to find a free week to fly around the world and back, so we chose to sponsor children in Lepaterique, which is only a two-and–a-half-hour flight from Atlanta.
What would come in the next few days would be life-changing. Cliché-sounding, I know, but it’s true. It’s one of those things that you can never really describe to someone and expect them to fully “get it” without experiencing it.
As we traveled from the city of Tegucigalpa towards Lepaterique, it became quickly apparent that we were about to see poverty that many people believe only exists in movies.
Imagine what it would be like to live in a one-room “house” with a family of five and one bed among them. The only way to bathe is a dip in a lake or a stream, the same water in which you wash your clothes, and the same water that is so polluted that you wouldn’t dare try and drink it.
Imagine being pregnant and having to spend four hours or more walking one way to get to the nearest doctor, just to wait in line and maybe not get to see the doctor (because there aren’t nearly enough of them), and thus have to turn around and walk back home. The government provides vaccinations for children but doesn’t have sufficient doctors to administer the shots.
My family signed up to sponsor a 4-year-old boy named Danni. Prior to the trip, I went shopping to buy Danni a few gifts. You cannot even begin to imagine how difficult it is to decide what to buy. There are so many factors that come into play. Some things seem so simple and easy to “fix” to those of us who are much more fortunate. But that is where ChildFund comes into play. They have programs in place to gradually improve the quality of life for these children and their families with a balanced approach.
The interesting thing about the people of Lepaterique is that they appear to be some of the happiest people I’ve ever met. Even in the shadow of everything that challenges them in their daily lives, only two things matter to them – God and family. Visiting them was quite a lesson in life for all of us on the trip. We should be ashamed of ourselves for complaining about anything!
While we were there in January, an outgoing little boy at the school we visited slipped a note to Shawna that said (in Spanish) “Please help us get computers for our school so that we can learn better.” Through some great efforts from our team, we were able to work with an office supply company to get computers donated, and in July we traveled to Lepaterique once again to personally deliver them! Words cannot express the depth of gratitude that they showed us, or the feeling of knowing that our team made a dent, if only a small dent, in improving the quality of life for these children.
Keifer and Shawna were able to visit their sponsored child Emerson again while we were there, and I got to see Danni and meet his entire family! We were all sad to leave. We can honestly say that we have friends there now that look forward to seeing us as much as we do them. I hope that we will return again soon.
By Kate Andrews, ChildFund Staff Writer
Each Christmas, R.B. Wheeler and his wife Fran gave their grandchildren packets of information about a donation they had made in their family’s name to touch the lives of children through a ChildFund project.
For more than a dozen years, the Wheeler family gathered to consider existing project needs in various countries where ChildFund works. Then R.B., Fran and the family would pick a few projects (often involving water and education) to fund in the names of all their children, grandchildren and great grandchildren.
Jacey Messer, one of those grandchildren, says she didn’t always take the gifts seriously when she was young, but the message her grandfather sent each holiday season eventually sank in. Her brother, Jeff Wheeler, suggested to Jacey and their sister Julie that they make a collective donation to a project this past Christmas through ChildFund. After losing both of their grandparents in the past year, the decision was very meaningful, Jeff says. Their gift will expand and equip a school in rural Ecuador where educational opportunities are very limited.
“I felt it was kind of our responsibility,” Jeff says, adding that his grandfather “knew at some point that this kind of gift would be more rewarding” than a toy or another present under the tree.
The three siblings, who are now in their 20s and 30s, live in different states and have many responsibilities. Jeff is an engineer in Seattle, and Julie is a nurse in Minnesota. Jacey, a lawyer, works for the family’s business in South Dakota and is expecting her third child. Deciding to make a contribution to a ChildFund project as a family was an effective way of making a difference, as well as honoring their grandparents, Jeff says.
Over the years, R.B. and Fran Wheeler, who lived in Lemmon, S.D., sponsored children through ChildFund. They also donated funds for schools in Uganda, Bolivia and Brazil, as well as other projects focusing on health and water needs in Kenya, Ethiopia and Zambia.
Jacey says that her grandfather was “very meticulous about studying up about where his money was going” and that he placed trust in ChildFund’s stewardship. He was very interested in providing clean water and education, ideals that he shared with his family, even when they were young. Today, Jacey says she is continuing the humanitarian tradition with her children. Her eldest child, who is 5, is “starting to get it,” she says, and Jacey, Jeff and Julie hope to continue the Christmas tradition of funding a ChildFund project.
“What made R.B. and Fran Wheeler even more exceptional is that they wanted their love for children around the world to live on not only through their own children and grandchildren, but also through their estate,” explains David Jokinen, ChildFund’s bequest administrator. “They realized that they could help the children in ChildFund’s programs and still benefit their own family after they were gone — a true win-win arrangement.”
When R.B. and Fran passed away last year, the gifts they’d planned for years ago, through their will and via a charitable trust, passed to ChildFund. Today, their generosity and faithful partnership lives on, transforming the lives of children.
“It’ll be something we’ll have to keep going for them,” Jacey says of future Wheeler generations.
You can make a gift to help children that costs you nothing now, by including ChildFund International in your estate plans.
By Kate Andrews, ChildFund Staff Writer
In celebration of the 75th anniversary of ChildFund, we are running a 75-post series highlighting our past, present and future. Today we hear from longtime supporters Sue and David Gossman.
Sue Gossman’s church started sponsoring a child through what was then known as Christian Children’s Fund in the early 1970s, when she herself was a teenager. As she grew up, went to college and then married in 1976, she continued that sponsorship. Sue and her husband, David, sponsored more children as the years passed, a commitment that continues today.
Now, they support 10 children through ChildFund, and their generosity includes a meaningful Christmas tradition: giving gifts from ChildFund’s Gifts of Love & Hope catalog to children and communities in need.
“It really goes back a couple of years,” David explains. “It didn’t make sense to give large gifts to everybody in the family.” In previous years, he and Sue, who split their time between Illinois and Iowa, have chosen items from the Gifts of Love & Hope catalog to give in honor of their three daughters and other family members, but this past Christmas, their loved ones chose gifts themselves. The family gathered in December 2012 at David’s parents’ 60th anniversary celebration, so David and Sue brought along the catalog.
One daughter, who is a veterinarian and an EMT, picked out a fully stocked health station, and another daughter who likes to sew donated a sewing machine. The Gossmans also like to donate a gift yearly that has a long-term, infrastructural benefit, often assisting a village to grow its own food or have clean water. This year, along with the health station and the sewing machine, the Gossmans donated a water filter, a scholarship for a child in Ethiopia and a starter farm.
“It was a way of saying, ‘Hey, this is what Christmas is all about,’ ” David notes.
Also, through their years of sponsorship, the Gossmans learned how much good even a small donation can do.
“We’re always astounded at how far the Christmas and birthday gifts go,” Sue says of the monetary gifts the couple gives to their sponsored children. For only $8 or $10, a whole family can purchase clothing and party treats, David adds. One boy they sponsored in Africa since the age of 5 or 6 wrote the Gossmans a closing letter after he had turned 18 and was leaving ChildFund. He’d finished a tailoring course, and he was saving money to buy his own sewing machine to start a business. Sue and David decided to step in and purchase the machine for him.
“He’s becoming a part of the community who is giving back in a productive way,” David says proudly. “That’s a fantastic long-term thing that happens.”
One of their daughters, who started a job just after finishing graduate school, now sponsors a child in Africa, so the Gossmans’ tradition continues.
“Something as basic as clean water is pretty amazing, that that’s considered a gift,” David says. “Much of what we discuss in the letters with the children is education — encouraging them to continue with it and work hard on it. It’s so important to them.”
By Meg Carter, ChildFund Sponsorship Communication Specialist; videos produced by ChildFund interns Sierra Winston and Caitlin Swoboda, with editing by Erin Olsen
One of the best parts of becoming a sponsor through ChildFund is that you make a friend — sometimes for life. We hear from formerly sponsored children all the time about what their sponsor’s assistance, gifts and letters meant to them.
Today, we celebrate the International Day of Friendship, an event declared in 2011 by the United Nations, with a few simple crafts to send to your sponsored child and step-by-step instructions on video for friendship bracelets and origami cranes. These crafts are small enough to enclose in a letter, and they represent the bridge you are building between cultures and people.
Knot a Friendship Bracelet
Gather together seven to 12 lengths of embroidery floss in different colors. Include your child’s favorites, the colors of her country’s flag or the colors of the rainbow. Use multiple strands of the same color — or various shades of color — for wider stripes. Strands should be about a yard long and arranged in the pattern you want to see.
Tie an overhand knot about 3 inches from one end. Tape the knot to a wall, at eye-length, to anchor the bracelet as you work. Other options include clipping the bracelet to a clipboard or taping it to a table.
With the far left strand, tie a half-hitch knot over the adjacent one, making the shape of the number 4. Tie a second half-hitch knot on the same strand.
Continue to tie two half-hitch knots on each of the remaining strands. You now have a band of color, and the floss that began at the far left is at the far right.
Return to the far left strand and knot the next row. Continue knotting until the bracelet is long enough for a child’s wrist; then, close it off with another overhand knot. Trim any excess floss, leaving about 3 inches. Knot the ends of the floss so they won’t unravel.
Watch the video:
Fold a Peace Crane
Begin with a square of origami paper. Fold it lengthwise into a rectangle. Fold the rectangle into a square and then, diagonally, into a triangle. Unfold the paper, orienting it as a diamond, back (duller) side up. Use the fold lines to press the sides of the diamond in, forming an accordion-fold square with a closed top and four points joining at the bottom.
Lift the left and right sides of the square into the center diagonal, forming a kite shape. Flip it over and repeat on the reverse side. Unfold the kite and lift the bottom point of the square. The flaps on either side will fold into the center in a long diamond. Flip it over and repeat on the reverse side.
Fold each of the two legs at the bottom in toward the center. Flip over and repeat on the reverse side. Lift the right leg, folding it out at a right angle for the crane’s tail; then turn it inside out. Repeat with the left leg to form the crane’s neck. Fold down the tip of the neck, turning it inside out for the head.
Pull down gently on each wing. Hold the neck and tail joints, gently stretching them apart until the crane flaps its wings.
Watch the video:
Craft a Memory Collage
If you’ve sponsored a child for a year or more, you’ll have photographs from annual progress reports. Copy or digitize them to create a greeting card documenting your unique friendship. Add photographs of your family, words in both languages, cultural features of each country and any other specifics that define your relationship.
Build a Peace Bridge
North America’s second busiest border crossing is near Niagara Falls. Each year, the Peace Bridge’s five graceful steel arches link millions of American and Canadian tourists, workers and students. Constructed in 1927 to honor more than a century of peace, prosperity and partnership, it sports webcams, a duty-free shop and foreign currency exchange, fast-food restaurants and toll-free bicycle and pedestrian lanes. LED lighting changes color for American and Canadian holidays, athletic events, Halloween and other celebrations. In springtime, the iconic structure blooms with thousands of flowers.
What would the Peace Bridge linking you and your sponsored child look like? Draw a picture or write a story.
Or, simply write a note to your sponsored child today to mark International Day of Friendship.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This post concludes our four-part series about the exchange program designed to improve the sponsorship experience. Read the series.
Our weeklong exchange program for sponsor relations managers in the Americas opened the door to in-depth conversations on policies, practices, processes, operations and cultures. Each sponsor relations manager now has an action plan to implement a promising practice gleaned during the exchange.
Here are some of their final reflections on the experience:
Ana Handrez, of Honduras, who visited Mexico: In the 19 years I have worked with ChildFund, this was my first time visiting another country specifically to discuss sponsorship issues and experiences. I was very surprised to see the engagement and initiatives from ChildFund Mexico’s local partner organizations. They knew their policies very well, and they were very proud to share their ideas of engaging children in sponsorship activities. It was amazing! The visit was worth every single day.
Valeria Suarez (Mexico): Ana’s visit was an enriching experience for Mexico’s office and especially for the sponsorship team. The national office and field sponsorship staff realized that even though each country has “particularities,” both share similar conditions, processes, histories and results. We enjoyed showing Ana how things are done here in Mexico, how sponsorship processes and visions have changed in the past few years, and how results have started to be achieved. We learned from her how processing times should be improved to continue enhancing the sponsorship experience, and Ana learned from us how creativity and working closely with children can provide better information for sponsors.
Cynthie Tavernier-Jervier, of the Caribbean, who visited Guatemala: This week makes me want to continue to make the sponsorship position more and more effective. I realized again how important the part that we play in programs actually coming to fruition to meet the needs (educational, social, health) of the less fortunate of our countries. So, a wonderful thing about my job is helping to bring benefits to less fortunate children and families and making a difference.
Diana Benitez (Guatemala): The exchange is an opportunity to know in situ the sponsorship processes. I see this experience as very exciting and enriching. Although Dominica and Guatemala have very different contexts, the sponsorship processes are similar. This exchange will impact our work going forward.
Dov Rosenmann, of Brazil, who visited Bolivia: This was an opportunity to reflect on our current practices and identify key areas of improvement for immediate implementation. I consider myself a beginner in sponsorship management in ChildFund, and being in Bolivia with an experienced team is, for me, a unique chance to directly ask questions and take in knowledge. On the other hand, I hope I was able to share with my Bolivian peers more about Brazil’s experience in managing sponsorship. As for what has been the best part of the exchange, for me it was seeing the youth participation at the local level and learning about Bolivia’s communication corners. Both were very inspiring and definitely an initiative to be multiplied in other countries.
Rosario Miranda (Bolivia): My expectation was to learn by comparing processes and seeing opportunities of improvement. Both national offices have similar interests and efforts toward integrated sponsorship and program activities to contribute to children’s development. Having Dov visit our national office and four local partner organizations was a wonderful educational exchange experience. We were able to compare operations and provide valuable information to improve each other’s sponsorship processes and developmental activities with children.
Santiago Baldazo, of the United States, who hosted Ecuador: This was a great experience. Although in planning for the week, we assumed that discussing sponsorship processes when both countries were already very familiar with the procedures would be somewhat tedious. But, while we shared the “how” of the sponsorship processes, it was very valuable for us to have the opportunity to discuss the “why” as well.
Zoraya Albornoz (Ecuador): Staff in both offices work hard to give children the chance of better opportunities for their lives. Through this experience, I was able to better understand the way other offices work and realize the good things we have in our own operations as well as the importance of working closer to the local partners. In the daily work we lose the real perspective of our strengths and weakness. I saw that we have some things that can be improved in order to reach our goals.
Learn more about all of the countries where ChildFund works around the globe.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This is the third of four posts about the exchange program and our work to improve the sponsorship experience. Read the series.
It’s not exactly easy to have someone come to your office and watch your every move. You could feel like an exotic specimen under a microscope. But when it’s one of your own colleagues from another country who is coming to learn and share equally, it’s a little less intimidating and turns into an opportunity to grow professionally and personally.
For this exchange, Santiago Baldazo, sponsor relations manager for ChildFund’s U.S. programs, hosted Zoraya Albornoz of Ecuador. They traveled together to our South Dakota office; Santiago is based in Texas.
Through discussions with Zoraya, Santiago says he learned a great deal about how Ecuador’s team partners with local communities and partner organizations to build common understanding about goals and expectations of sponsorship and other ChildFund-supported programs. “ChildFund Ecuador has a lot of faith in its very intricate network, which helps the communities become more empowered,” Santiago says.
He is now eager to replicate some of the child-friendly forms and materials that Ecuador uses in community orientations, child enrollment and child letters to sponsors. And Zoraya learned about how the U.S. team is maximizing technology to improve response time with their area offices and local partners. She plans to discuss with her team how to use technology to be in closer contact.
Of course, along with the professional observations, there were cultural ones as well. “It was interesting to see how both countries have indigenous populations that have historically been suppressed, repressed and oppressed by others and how the populations have responded to that,” Santiago notes. “In Ecuador, it seems it has given them the opportunity to raise their concerns, their voices and their solidarity as a people.”
The exchange was a great experience, Santiago reports, filled with opportunities to learn, grow and improve practices. In fact, he notes, “Having a shadow this week felt more like having a mentor, and that is primarily due to our visitor – her experience and knowledge and her personality and support.”
Zoraya was equally appreciative: “In the daily work, we lose the real perspective of our strengths and weaknesses. I saw that we have some things that can be improved in order to reach our goals.”
Tomorrow: In their own words.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This is the second of four posts about the exchange program. Read the series.
We asked Cynthie Tavernier-Jervier, sponsor relations manager for ChildFund Caribbean, to share some stories about her exchange experience in Guatemala: what she hoped to learn beforehand, what she encountered during the exchange, and which practices she wants to implement in her own office.
Before the exchange, Cynthie was excited about the opportunity but also concerned that she might not be able to apply many lessons at her home office, which works with children in Dominica and St. Vincent. ChildFund Caribbean has about 6,500 enrolled children spread across the two islands, whereas ChildFund Guatemala is almost three times the size, with 18,500 enrolled children.
“I expect to be dazzled and overwhelmed because of the size of the office that is hosting my visit,” Cynthie said before the trip. “I am most concerned that due to the size of my office, I will not have anything to contribute to that large office.”
But on arrival, she learned that every ChildFund office, regardless of size, language or culture, has something to share and also something to learn. Cynthie noted later that it was important “not to be intimidated since difficulties and sometimes even frustrations can be encountered by all, and solutions suiting those situations can be found and successfully applied — sometimes even done as a team.”
Cynthie spent a few days in the national office in Guatemala City, as well as two days in the field, visiting local partner organizations that work with ChildFund and, of course, interacting with the children we serve.
Along the way, Cynthie and her hosts discussed processes like sponsorship department structure and roles, orienting families to ChildFund’s programs, child enrollment, children’s letters to sponsors, communication methods, handling of monetary gifts from sponsor to child, youth communication teams and the integration of sponsorship and program activities.
In return, Cynthie gave a presentation to the entire Guatemala senior management team (including the national director and the leaders of programs, sponsorship, finance and human resources) about operations, processes and programs in ChildFund’s Caribbean office in Roseau, Dominica.
What was the most important thing Cynthie learned? Providing more child-friendly resources to the local partners to share with children as they write to their sponsors, she says, after observing how these tools make letter writing more engaging.
So, the first thing Cynthie wants to do upon her return to the Caribbean is “make the correspondence fun and colorful, friendly and easier for children, so as not to make it a chore.”
As for the unexpected, Cynthie says she was surprised to learn that in Guatemala many of the programs and daily activities in the communities are carried out in indigenous languages, not Spanish.
In the field, there are many different languages spoken by the indigenous people, and some don’t speak Spanish, she says. “Some of the people wear specific cultural dress and no other, unlike in my country, where the cultural dress is worn only during certain months (or during traditional activities).
I was also surprised that children of about four or five years were working in the fields on a weekday, especially since school was in session.” So she spent time discussing how Guatemala is seeking to address child labor issues.
The exchange visit to Guatemala resulted in several professional and personal gains, Cynthie says. “Basically, this week makes me want to continue to make the sponsor relations position more and more effective.”
Tomorrow: From Ecuador to South Dakota.
By Nicole Duciaume, Regional Sponsorship Coordinator, ChildFund Americas
In the Americas region, four of ChildFund’s sponsor relations managers visited other countries for a week to observe firsthand what their counterparts do. This is the first of four posts about the exchange program.
In every ChildFund national office, there is one person who is responsible for enhancing the sponsor-child relationship. This person relies heavily on a team of staff and volunteers throughout the country to ensure every process and procedure is followed to identify children for enrollment, gather photos and biographical information to send to potential sponsors, oversee the exchange and translation of hundreds of thousands of letters, deliver monetary gifts, and respond to sponsor inquiries about children, programs and ChildFund in general. These people are the unsung heroes of the sponsorship process: They are sponsor relations managers.
The Americas region, which serves children in nine countries, is committed to improving sponsor relations, helping children and sponsors connect, and building the expertise of our staff. Our sponsor relations managers do a great job, but there is always room for improvement and learning. By investing in our sponsorship staff both professionally and personally, we hope to improve the sponsorship experience for children, families, communities and sponsors.
This year we decided to take the learning experience out of a meeting/conference setting and move it into the field, where sponsorship processes and experiences are more relevant and exciting. So, we created an exchange program. Over the course of one week, four of our regional sponsor relations managers visited a regional counterpart to share and learn from each other. Brazil’s manager went to Bolivia; the Caribbean manager went to Guatemala. Ecuador’s manager went to the United States, and Honduras’ manager went to Mexico.
With these visits, the managers aimed to learn firsthand how other sponsorship departments are organized and how operations are managed. Each exchange was to cover several topics: structure, staffing, volunteer motivation, orienting families to ChildFund programs, children’s self-expression, translations/communications, letter timeliness and so on.
We also hoped to open new channels of communication between the offices, encouraging peer-to-peer mentoring and exchanging best practices and other lessons. Also, each participant would gain a more global perspective — similarities and differences in culture, children and communities. In the end, we hope the exchange will help us unify who we are as ChildFund and as a dynamic and multicultural region.
This week we will be sharing reflections from sponsorship managers who participated in the exchange.